Terms of Service

• “TravelFragrant,” “we,” “us” refers to TravelFragrant, a travel and mobility service operating in Bangalore, Karnataka, India.
• “Customer,” “you” refers to any individual or entity who books or uses our services.
• “Service” refers to any travel, transport, or mobility service provided by TravelFragrant.
• “Booking” refers to a confirmed reservation acknowledged by TravelFragrant via call, WhatsApp, SMS, or email.

2.1 Booking confirmation. A booking is confirmed only when TravelFragrant explicitly acknowledges it. Submission of a booking request form does not itself constitute a confirmed booking.

2.2 Accurate information. You are responsible for providing accurate pickup location, drop location, date, time, and passenger count.

2.3 Advance notice. We recommend booking at least 2 hours in advance for local services and 24 hours in advance for outstation trips and packages.

2.4 Pricing. Prices quoted at the time of booking confirmation are final for that booking. Toll charges, parking fees, and inter-state taxes are charged at actuals and disclosed before departure.

2.5 Payment. We accept cash, UPI, credit cards, and debit cards.

3.1 Customer cancellations.

3.2 TravelFragrant cancellations. In the rare event that TravelFragrant cancels a confirmed booking, you will receive a full refund of any advance payment made.

4.1 Eligibility. Refunds are applicable for advance payments made for bookings cancelled within the no-charge window, bookings cancelled by TravelFragrant, and cases where the service was not delivered through our fault.

4.2 Processing time. Refunds are processed within 7 business days of the cancellation being confirmed.

4.3 Disputes. Contact us at hello@travelfragrant.com with your booking reference. We resolve all disputes within 10 business days.

• Be ready at the confirmed pickup location at the agreed time. A waiting charge of ₹100 per 15 minutes applies after a 10-minute grace period.
• Treat drivers and TravelFragrant staff with respect.
• Not request drivers to violate traffic regulations or speed limits.
• Ensure all passengers wear seat belts where required by law.
• Not smoke, consume alcohol, or use illegal substances in our vehicles.
• Provide accurate passenger counts.

6.1 TravelFragrant's liability for any single booking is limited to the fare paid for that booking.

6.2 We are not liable for delays caused by traffic conditions, road closures, accidents involving third parties, adverse weather, or other circumstances beyond our reasonable control.

6.3 Items left in vehicles are the passenger's responsibility.

TravelFragrant is not in breach of these Terms where failure or delay results from events beyond our reasonable control, including natural disasters, epidemics, acts of government, strikes, fuel shortages, or civil unrest.

These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.